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Privacy Policy and Terms of Service for HiTune Live

At HiTune Live (“HiTune Live,” “Service,” “we,” “our,” “Believoo”), we value your choice to use our platform. This document outlines our privacy practices and the terms and conditions governing your use of HiTune Live, including the website, app, features, and other related services.

By installing, accessing, or using HiTune Live, you agree to the terms and conditions outlined in this Privacy Policy, along with our Terms of Service, Content Policy, and Community Guidelines. If you do not agree to these terms, please refrain from using HiTune Live.

1. Information We Collect

1.1 Data Collected at Registration

  • Name, Email Address, Age, Gender, Phone Number
  • Preferred content categories, location, language, region, and interests
  • Device information such as device type, operating system, and app usage patterns
  • In-app interactions, such as posts, messages, and activity logs

1.2 Data Collected Without Request

  • Device Information: Device identifier, IP address, operating system details, and memory usage
  • Location Data: We may collect your device’s location (current and historical) if permitted. You can adjust your permissions through your device settings.
  • User Behavior: We collect information about how you interact with HiTune Live, including the content you engage with, your activities on the platform, and your interactions with other users.

1.3 Information We Do Not Collect

  • Sensitive personal data such as passwords, financial details (credit/debit card), health information, sexual orientation, or biometric data.

1.4 Data from Third Parties

  • We may receive data from third parties, such as advertisers or service providers, governed by their respective privacy policies.

2. How We Use Your Data

We use the collected data to:

  • Provide, operate, maintain, and improve HiTune Live
  • Personalize your user experience and show you relevant content
  • Respond to user inquiries and provide customer support
  • Perform performance analytics and troubleshoot issues
  • Target relevant ads, promotions, and content
  • Ensure platform security and safety

3. How We Share Your Data

3.1 With Other Users

  • Your username, profile picture, and any content you share (subject to privacy settings) will be visible to other HiTune Live users.

3.2 With Third-Party Service Providers

  • We may share information with third-party service providers to assist in delivering advertisements, measuring ad effectiveness, or providing additional services. These partners are bound by confidentiality agreements.

3.3 For Legal and Safety Reasons

  • We may share information to comply with legal obligations, resolve disputes, prevent fraud, or protect our rights and the safety of our users.

3.4 In Case of Business Transfer

  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity. You will be notified prior to any such transfer.

4. Your Rights

If you are subject to the EU GDPR, you have the following rights:

  • Access: You have the right to access your personal data.
  • Correction: You may request corrections to any inaccurate or incomplete data.
  • Deletion: You may request the deletion of your data.
  • Withdrawal of Consent: You may withdraw your consent to processing at any time, but this may affect your ability to use HiTune Live.
  • Opt-Out: You can opt out of marketing communications and the use of cookies or similar technologies.

5. Data Security

We implement industry-standard security measures to protect your information. However, please note that no data transmission over the internet is completely secure. We cannot guarantee 100% security, and users share their information at their own risk.

6. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last Modified” date. Continued use of HiTune Live after such changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
 Email: help@HiTune.in

8. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes will be resolved through arbitration under the Arbitration and Conciliation Act of 1996, with proceedings in Bengaluru, and the language of arbitration will be English. Bengaluru courts shall have exclusive jurisdiction.

Part II: Rights Under EU GDPR

If you are subject to EU GDPR, you also have the following additional rights:

  • Access: Request a copy of your personal data from us.
  • Correction: Request correction of any incorrect data.
  • Deletion: Request deletion of your data under certain circumstances.
  • Opt-Out: Opt-out of data processing for marketing or cookies.
  • Withdrawal of Consent: Withdraw your consent for processing at any time.
  • Complaints: You have the right to lodge a complaint with your local data protection authority.

9. Vidmite MiNE App Policy

9.1 Duplicate Comments

  • Users are prohibited from posting duplicate comments on any video. Violation may result in account suspension and a $10 fine for repeated offenses.

9.2 Content Guidelines

  • All video content must comply with our guidelines and should not contain profanity, offensive language, or inappropriate content. Violations may result in content removal and account restrictions.

9.3 Use of Third-Party Tools

  • Use of auto-clickers, bots, or similar third-party tools is prohibited. Violations may result in permanent account bans.

9.4 Withdrawal Policy

  • Withdrawal requests will incur an 22% platform fee, deducted in USD.

9.5 Additional Policies

  • Repeated violations may result in permanent bans. The company reserves the right to modify these policies at any time. More clik here

HiTune Live Non-Refundable Policy

At HiTune Live, we are committed to providing the best experience for our users. To maintain fairness and transparency, we have implemented the following non-refundable policy for all in-app purchases:

  1. No Refunds for Completed Transactions
  • Once an in-app purchase is successfully processed, and the purchased items (such as diamonds, coins, etc.) are delivered to your account, the transaction is final. No refunds will be issued except in cases where it is legally required or the transaction is unauthorized.
  1. Use of Purchased Items
  • If you have used the purchased items (such as virtual goods like diamonds or coins), you are not entitled to a refund. The consumption of virtual goods confirms your acceptance of the transaction.
  1. Duplicate or Unauthorized Transactions
  • If you believe a transaction was made in error, such as a duplicate purchase, please contact our support team within 24 hours. Unauthorized transactions should be reported immediately, and we will investigate the case.
  1. Subscription Refunds
  • If you purchase a subscription and wish to cancel it, the subscription will remain active until the end of the current billing cycle. Refunds for partially used subscription periods will not be issued.
  1. Compliance with Google Play Policies
  • All in-app purchases are processed through the Google Play Store. Refunds for Google Play purchases will follow Google Play’s refund policies. However, users attempting to misuse Google Play’s refund system may face account suspension or termination.
  1. Fraud Prevention
  • We reserve the right to investigate refund requests for misuse. If fraud is detected, the following actions may be taken:
  • Removal of purchased items from the user account
  • Suspension or permanent restriction of accounts involved in refund fraud
  1. Contact Support
  • If you have any questions or concerns regarding your purchase, please contact our support team:
     Email: support@hitune.com

Response Time: We strive to respond within 48 hours.

By using HiTune Live and making in-app purchases, you accept this non-refundable policy. We appreciate your understanding and support.

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